We’re thrilled to announce that we have reached an exciting new milestone in our long-standing collaboration with Intershop. As you know, Intershop is a global leader in e-commerce platform solutions. With this strengthened partnership, we’re confident we can deliver even more value to our customers by offering robust, scalable e-commerce solutions that combine nFuse’s expert-managed services with Intershop’s powerful e-commerce capabilities.

Over the past decade, our collaboration with Fenego and Intershop has been a tremendous success. Fenego has served as our trusted implementation and integration partner, ensuring that the innovative solutions of nFuse were seamlessly integrated into various platforms. Their expertise and dedication have played a crucial role in driving our mutual success, helping us deliver high-quality e-commerce solutions that have consistently met the evolving needs of our clients. Together, we’ve built a strong partnership that has enabled us to achieve remarkable results and establish a solid presence in the digital commerce space.

Our journey with Intershop began with our collaboration on their monitoring platform. There, we played a crucial role in helping them build and implement a reliable system for overseeing e-commerce operations. This early integration paved the way for us to expand our services. Unsurprisingly, both companies saw this partnership as a natural next step. By transitioning from on-premise infrastructure to SaaS and CaaS (Commerce-as-a-Service) solutions, we’ve supported our mutual customers in embracing cloud technology without missing a beat.

Our nFuse philosophy centres on unburdening our customers. This allows them to focus on running their businesses while we manage their technical needs. As Intershop’s partner, we extend this promise to e-commerce companies of all sizes. This ensures seamless operations through 24/7 monitoring, proactive issue resolution, and performance optimisation.

The enhanced partnership between nFuse and Intershop brings a boatload of (extra) benefits to e-commerce businesses:

• Proactive Monitoring & Support: We use, for example, JVM statistics, backend monitoring, and proactive alerts to reduce downtime. We ensure that all aspects of your Intershop platform, from integrations to batch jobs, are constantly monitored. Our engineers are alerted when an issue arises and resolve it before it impacts your business.

• Personalized E-Commerce Experiences: Through collaboration with tools like SPARQUE.AI, we help enhance customer experiences by delivering personalized search results, tailored product recommendations, and optimized merchandising. SPARQUE.AI leverages advanced AI to anticipate customer preferences, empowering you to drive higher conversion rates, increase average order value, and run more effective promotions.

• Transparency: Our live dashboards and detailed monthly reports offer complete visibility into system performance, helping you make data-driven decisions.

• 24/7 Operations: E-commerce never sleeps, and neither do we. With structured on-call rotations, we ensure continuous uptime and faster issue resolution.

• Scalable Solutions: From on-premise infrastructure to SaaS/CaaS, our services adapt as your business grows.

• Continuous Improvement: Through ongoing collaboration with Intershop, we help identify areas for optimisation. This ensures your e-commerce platform evolves with your business needs. It fosters optimism and forward-thinking in your business strategy.
  

“Our strengthened partnership with Intershop is a key milestone for both companies. It allows us to combine our expertise and proactive services with their powerful platform. This way, our customers experience seamless e-commerce operations. Together, we’re not just supporting businesses but driving their success.”
— Rutger Saelmans, Managing Partner at nFuse

While our partnership already delivers a near-full range of services for Intershop customers, we’re excited about what’s next. We’re working towards a deeper integration where nFuse will serve as Intershop’s dedicated AMS (Application Management Services) and monitoring partner. Our customers can expect even tighter alignment between platform management and support. This is also further enhancing the reliability and responsiveness of their e-commerce operations.

As we move forward, we’re not just maintaining systems—we’re constantly innovating and improving. This lets you stay ahead of the competition and deliver an exceptional online customer experience.

nFuse and Intershop are partners and allies in the pursuit of excellence. We are committed to continuous improvement, transparency, and delivering exceptional customer experiences. This partnership represents the perfect alignment of those values. Whether you’re an existing Intershop user or are considering adopting their platform, our joint offering ensures you’ll receive world-class support, 24/7 operations, and a system that evolves with your business.

As we finalise our role as Intershop’s official AMS and monitoring branch, our focus remains unwavering. We are here to unburden your operations and help your business thrive. Stay tuned for more updates as we continue to work towards this mission.

Let’s shape the future of e-commerce together.

Would you like to know more about how nFuse and Intershop can support your e-commerce goals? Contact us today to learn more about our tailored solutions!